Google Cloud’s Contact Center AI is now generally available. That is fantastic news for everyone in customer service.
The power of AI made available to improve the performance of customer service . Promising to improve at the same time customer satisfaction (getting the answer you are looking for faster and easier) and reduce costs (automate some of the more mundane customer service tasks). Especially highly impactfull when combined with voice technology.
For more details please see https://cloud.google.com/blog/products/ai-machine-learning/contact-center-ai-now-ga